WE’RE HERE TO HELP

We’ve compiled some of the most frequently asked questions. If you have a question that isn’t answered below, please feel free to contact us directly.

How to get a current price-list?

New customer: Please send us a request for New Customer Setup Form. We’ll send you New Customer Setup Form to your email to fillup and return, upon recieve it, we’ll provide you a customer number and send you a current pricelist.

Returning customer: Please send us a request for Current Price-list. We’ll send you a current price-list to your email.

How do I place an order?

New customer: Please send us a request for Current Price-list and Order Form.

Returning customer: Please send us a request for Order Form.

Do you accept purchase orders?

Yes. Valid purchase orders can be used for orders placed by email. Please be sure to provide the correct billing email address, shipping address and customer number.

Where do you ship to?

We ship to the USA (including Puerto Rico and other territories), Canada and Mexico.

International Taxes & Duties: If you ship your order outside of the US, the shipping quote provided is for shipping services only. If taxes and duties are due upon import to your country (including Canada and Mexico), you are responsible for paying them at the time of import.

How much does shipping cost?

We provide free shipping for Orders to 48 Contiguous States (US mainland).

How can I pay for my order?

We have different payment options. Please see our Payment Terms for more details.

Do you do Drop Shipping?

Yes, we do.

Where does the inventory ship from?

Unless otherwise noted, all inventory ships from our warehouse in Houston, Texas.

My product was damaged upon arrival. What should I do?

We guarantee that at the time of shipment that your product is free from defects in materials. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If NSS determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.

Can I return the product?

We have 30 day return policy. All returns must have prior authorization. Products must be returned in the same or equivalent packaging.

What is your refund policy?

Yes, we do Full Refund if there’s no other issue.

Payment Terms:

• Pre-payment (ACH/Wire transfer)
• Credit card
• Cash/Check on Delivery
• Bank guarantee / LC
• 30 day NET

Credit will be extended upon financial review.